Mogees sensor is not working (iOS)

General Support -

If you suspect that the Mogees microphone is not working, please complete this diagnostic process.

Close the Mogees app but leave the Mogees microphone and headphones / speaker plugged in. Open the ‘Voice Memo’ app built into iOS.

Start a new recording and speak at a normal volume into the iOS device (not the Mogees microphone) Then tap the top of the Mogees microphone (gently) with your finger.

Upon playback if you hear your voice but not the loud taps of the microphone it means there is a hardware issue with the Mogees microphone. If you do not hear your voice but hear the loud taps, then the Mogees microphone is behaving correctly.

If there is a hardware issue send the recording or an example video to, and we will arrange a replacement for your Mogees if it has been purchased within the last 12 months.
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