How to return a faulty unit

General Support -

Please note that the following only applies for Mogees purchased directly from


Please email with proof of a defect (a picture or video is helpful). If Mogees Ltd deem your unit to be faulty, you will be asked to return your unit in original packaging to:

Mogees Ltd

WeWork London Fields

115 Mare St


E8 4RU



Upon receipt of the unit, Mogees Ltd will then arrange postage of a replacement to you. You will be reimbursed the cost of return postage by providing a scan or picture of the postage receipt and sending it to

You can read our guarantee and returns policy here.

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